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Samsung 2020 QLED TV Troubleshooting

Date: 4/22/2020 3:56:37 PM
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Samsung 2020 QLED TV Troubleshooting


Samsung frameless QLED 8K TV


Picture Issues Troubleshooting

Testing the picture


Settings - Support - Device Care - Self Diagnosis - Picture Test - Try Now

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused

by the TV. Picture Test displays a high definition picture you can examine for flaws or faults.


Flickering and Dimming Troubleshooting

If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.

Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.

• Settings - General - Eco Solution - Ambient Light Detection

• Settings - General - Eco Solution - Power Saving Mode

• Settings - General - Eco Solution - Motion Lighting

• Settings - Picture - Expert Settings - Contrast Enhancer

Run Picture Test. When the tested image quality is normal, check the signal of the

connected device.

• Settings - Support - Device Care - Self Diagnosis - Picture Test


Component Connections and Screen Color Troubleshooting


If the color on your TV screen is not correct or the black and white colors are off, run Picture Test.

• Settings - Support - Device Care - Self Diagnosis - Picture Test

If the test results indicate that the problem is not caused by the TV, do the following:

When using the One Connect, confirm that its video input connectors are connected to the correct external device video output connectors.

When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors.

For more information about how to connect an external device, run Connection Guide.

• Source Connection Guide


Screen Brightness Troubleshooting


If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.

• Settings - Picture - Expert Settings - Contrast

• Settings - Picture - Expert Settings - Brightness

• Settings - Picture - Expert Settings - Sharpness

• Settings - Picture - Expert Settings - Color

• Settings - Picture - Expert Settings - Tint (G/R)


Blurring, or Juddering Troubleshooting


If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue.

• Settings - Picture - Expert Settings - Picture Clarity Settings


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Unwanted Powering Off Troubleshooting


If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.

See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.

• Settings - General - System Manager - Time - Sleep Timer

If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.

• Settings - General - Eco Solution - Auto Power Off

• Settings - General - System Manager - Time - Off Timer

In case of The Sero, check the options, such as The Sero Auto On/Off and Off Timer in the SmartThings app on your mobile device. The Sero Auto On/Off is intended to automatically turn on The Sero when your mobile device approaches and to automatically turn off it after a specific time when your mobile device gets far away from it.


Problems Powering On

If you are having problems powering on your TV, there are a number of things to check before calling the service department.

Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.

Make sure that the antenna cable or cable TV cable is firmly connected.

If you have a cable box or satellite box, confirm that it is plugged in and turned on.

In case of a model that supports One Connect, check the One Invisible Connection between the TV and One Connect.


Unable to find a Channel Troubleshooting


If your TV is not connected to a cable box or satellite box, run Auto Program.

• Settings - Broadcasting - Auto Program

When using a broadcast receiver such as set-top box and IPTV, check the connection to the

TV.

• Source - Connection Guide

When the symptom persists, contact your service provider.


The TV image does not look as good as it did in the store

Store displays are tuned to a digital UHD channel or HD channel.

Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.

Be sure to use an HDMI cable to enjoy high quality videos.

• Source Connection Guide Video Device HDMI

To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.


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The picture is distorted Troubleshooting


The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.

If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.

Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.


The color is wrong or missing Troubleshooting


If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.

Incorrect or loose connections may cause color problems or a blank screen.


The color is poor or the picture is not bright enough Troubleshooting


Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.

• Settings - Picture - Picture Mode

• Settings - Picture - Expert Settings - Brightness

• Settings - Picture - Expert Settings - Sharpness

• Settings - Picture - Expert Settings - Color

See if Power Saving Mode has been enabled.

• Settings - General - Eco Solution - Power Saving Mode

Try resetting the picture.

• Settings - Picture - Expert Settings - Reset Picture


There is a dotted line on the edge of the screen Troubleshooting


Change Picture Size Settings to 16:9 Standard.

• Settings - Picture - Picture Size - Settings - 16:9 Standard


The picture is black and white Troubleshooting


Use a composite cable when you connect AV equipment to the TV.

If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow /Green) input port.

The COMPONENT IN port may not be supported depending on the model or geographical area.

Check whether Grayscale is set to On.

• Settings - General - Accessibility - Grayscale


The picture won’t display in full screen Troubleshooting


HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.

Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.

Adjust the picture size options on your external device or set the TV to full screen.

• Settings - Picture - Picture Size - Settings - Picture Size


The Caption function in the TV menu is deactivated Troubleshooting


When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.


Captions appear on the TV screen Troubleshooting


Turn off the Caption function in Caption Settings.

• Settings - General - Accessibility - Caption Settings - Caption


The HDR of the connected external device turns off Troubleshooting


Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.

• Settings - General - External Device Manager - Input Signal Plus


Samsung 2020 QLED TV Sound and Noise Issues Troubleshooting


When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings - Support - Device Care - Self Diagnosis - Sound Test - Try Now

If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the

broadcast signal's strength.


How can I connect an audio device to the TV?

The connection method may differ depending on the audio device, such as HDMI (eARC), Optical, Bluetooth, and Wi-Fi.

For more information about how to connect an audio device, run Connection Guide.

• Source - Connection Guide - Audio Device


There is no sound or the sound is too low at maximum volume. Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Check the cable connection between an external device and the TV and then try cable connection again.


The picture is good but there is no sound.

Set Sound Output to TV Speaker.

• Settings - Sound - Sound Output

If you are using an external device, check the device’s audio output option. For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable. To listen to computer sound, connect an external speaker to the computer’s audio output connector.

If your TV has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device’s power cable.


No sound is heard.

Check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content. It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats.

• Settings - Sound - Expert Settings - Digital Output Audio Format - Auto


The speakers are making an odd sound.

Run Sound Test.

• Settings - Support - Device Care - Self Diagnosis - Sound - Test

Make sure that the audio cable is connected to the correct audio output connector on the external device.

For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions.

• Settings - Support - Device Care - Self Diagnosis - Signal - Information


The sound is interrupted.

The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV. To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency.

When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical.


Whenever a function is used on the TV or the channel is changed, the TV voices the activity.

The TV explains in voice-over the video scenes displayed on the screen.

Turn off the Voice Guide function in Voice Guide Settings.

• Settings - General - Accessibility - Voice Guide Settings - Voice Guide


The TV audio is not being played through the AV receiver.

Check the A/V receiver's power supply and its settings.

• When connecting the optical cable between the TV and A/V receiver, make sure that the sound output is set Optical on your TV.

• In case of HDMI eARC connection, make sure that it is connected to the eARC dedicated HDMI port on your TV. However, the eARC can be used only when the A/V receiver supports the eARC feature.


The sound is not heard clearly.

hange to an appropriate sound mode.

• Settings - Sound - Sound Mode

When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings.

• Settings - General - Intelligent Mode Settings - Intelligent Mode

To optimize the sound depending on the surroundings, select Adaptive Sound+.

• Settings - General - Intelligent Mode Settings - Adaptive Sound+

This function may not be supported depending on the model.


The volume of the external device cannot be adjusted.

Check the cable connection between the TV and the external device. When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that the

Settings - General - External Device Manager - Anynet+ (HDMI-CEC) is active on your TV.


I want to turn off and on the TV and audio device at the same time.

When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.

When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together.


Channel and Broadcast Issues Troubleshooting

When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.


“Weak or No Signal” displayed in TV mode or cannot find channel.

Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.

• Source Sources

When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.


The TV is not receiving all channels.

Confirm that the coaxial cable is securely connected to the TV. Run Reset or Auto Program.

• Settings - General - Reset

• Settings - Broadcasting - Auto Program


The captions are not provided on a digital channel.

I want to turn off the captions.

When watching channels with the antenna cable connected, run Caption Settings.

• Settings - General - Accessibility - Caption Settings

Some channels may not have caption data.

When watching a channel on an external device such as set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider.


Broadcasting is deactivated.

Broadcasting is only available when Source is set to TV.

Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.

Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running.


External Device Connectivity Issues Troubleshooting

When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.


The "Mode Not Supported" message appears.

Adjust the output resolution of the external device to a resolution supported by the TV.


The video is OK but there is no audio.

If you are using an HDMI connection, check the audio output setting on your PC.

If you are using a DVI to HDMI cable, a separate audio cable is required.

To listen to the computer sound, connect external speakers to the audio output connection of the computer.


I want to connect to a PC and mobile device via screen mirroring.

To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect.

• Source - Connection Guide - PC - Screen Sharing (Wireless)

Confirm that the TV and your PC are connected to the same network.

To wirelessly connect the TV to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect.

• Source - Connection Guide - Smartphone - Screen Sharing (Smart View)

If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect.


No screen appears when connecting the TV to an external device.

For more information about how to connect an external device, run Connection Guide.

• Source - Connection Guide

Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.

• Source - Sources

Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).

• Source - Connection Guide - Video Device - HDMI Troubleshooting

When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.


I want to connect to a Bluetooth speaker.

For more information on how to connect a Bluetooth speaker, see Audio Device Bluetooth in Connection Guide.

• Source - Connection Guide - Audio Device - Bluetooth


The PC screen does not appear or it flickers.

When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On.

• Settings - General - External Device Manager - Input Signal Plus

When the set resolution is not matched, the screen may flicker. For the PC supported resolution, see 'Read Before Connecting a Computer (Supported Resolutions).'


Network Issues Troubleshooting

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

Settings - Support - Device Care - Self Diagnosis - Smart Hub Connection Test - Try Now

If the TV has trouble with network connection or TV services, check the Smart Hub connection status.


Wireless network connection failed.

Unable to connect to a wireless access point.

Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.

Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.

Enter the correct password if required.

If the wireless connection fails, connect the TV to the access point via a LAN cable.

If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.


Wired network connection failed.

Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.


Auto IP configuration failed.

Unable to connect to the network.

Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on.

If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.

Disconnect and then reconnect the power cable of the TV, or press and hold the power button for 3 seconds.


Connected to a local network, but not to the Internet.

1. Check if the Internet LAN cable is connected to the access point's external LAN port.

2. Check the DNS setting in IP Settings.

– Settings - General - Network - Network Status - IP Settings


Network setup is completed, but unable to connect to the Internet.

If the problem persists, contact your Internet service provider.


Anynet+ (HDMI-CEC) Issues Troubleshooting

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.


What is Anynet+?

You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.


Anynet+ does not work.

Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.

Check if the power cord of the Anynet+ device is properly connected.

Check the cable connections of the Anynet+ device.

Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.

• Settings General External Device Manager Anynet+ (HDMI-CEC) Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc.

If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.


I want to start Anynet+.

I also want the connected devices to turn on when the TV is turned on.

Move the focus to the Anynet+ device at Source, press the up directional button to move to Anynet+ (HDMI-CEC), and then press the Select button.

Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.

• Settings - General - External Device Manager - Anynet+ (HDMI-CEC)


I want to exit Anynet+.

It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.

To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device.

• Settings - General - External Device Manager - Anynet+ (HDMI-CEC)

When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI (eARC) port does not turn off and on together with the TV. To prevent a specific device connected to the TV from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the TV.


The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.

You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen.

Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen.


The Anynet+ device won't play.

You cannot use the play function when Reset is in progress.


The connected device is not displayed.

Check whether the device supports Anynet+.

Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.

Check whether the HDMI cable is properly connected.

Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.

• Settings - General - External Device Manager - Anynet+ (HDMI-CEC)

Scan for Anynet+ devices again.

If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.


Remote Control Issues Troubleshooting

When the remote control isn't working, these steps may help resolve the problem.


The remote control does not work.

The connection between the Samsung Smart Remote and the TV may be lost.

Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.

Also, if the remote control is not working or slow, the batteries might be low or dead. If this is the case, replace the batteries. Alkaline batteries are recommended for longer battery life.


The remote control batteries run out quickly.

The batteries may be consumed quickly if the remote control is used very frequently or the Voice Wake-up function is turned on.

You can extend the battery life by turning off the Voice Wake-up function.

• Explore Now - Settings - Voice Wake-up


External devices cannot be operated with the TV remote control.

Check the cable connection between the TV and external devices.

When the symptom persists, set it manually in Source - Universal Remote Setup.


Recording Issues Troubleshooting

When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.


The Timeshift or recording function cannot be used.

Check if there is a storage device connected to the TV.

Recording will automatically stop if the signal becomes too weak.

Check the free space on the storage device.

The function will not work if there isn't enough storage space on the USB device.

Before using the recording function, be sure to read all precautions. For more information, refer to "Before Using the Recording and Timeshift Functions."


Cannot record videos received from an external device or Samsung TV Plus.

The recording function is only available for digital broadcast channels received by the TV. You cannot record videos received from an external device or Samsung TV Plus.


The "Format Device" message appears when the Timeshift or recording function is used.

To use the recording function, the storage device connected to the TV must have been already formatted.

Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS.


The recorded files on the TV are not played back on a PC.

The recorded files on the TV can only be played back on the same TV. Those video files cannot be played back on a PC or other TV.


Apps Troubleshooting

When apps aren't working, these steps may help resolve the problem.


I launched an app, but it's in a different language. How can I change the language?

Languages supported by an app may be different from the TV Language set in the menu.

The ability to change the language depends on the app's provider.


The app does not work properly.

Its image quality is poor.

Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor.

The services of your application are not provided by the TV but by the application service provider.

Refer to the Help section on the application service provider's website.


Media Files Troubleshooting

When files don't play, this may help resolve the problem.


Some files are interrupted during playback.

This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly.


Some files can't be played.

Some files that use an unsupported codec may not be played back.

Make sure that the codec is supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."


Voice Recognition Issues Troubleshooting

When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.


Bixby answers automatically.

The TV may recognize an ambient noise or everyday conversation as a call to Bixby.

Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.

• Explore Now - Settings - Voice Wake-up


I spoke "Hi, Bixby" but Bixby does not answer.

The Samsung Smart Remote may not recognize your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise.

• Use the Samsung Smart Remote less than 2 feet (1.5 m) with the remote control buttons facing upward. (There is a built-in microphone on the front of the Samsung Smart Remote.)

• Do not place the Samsung Smart Remote near the TV speaker or an audio speaker.

Turn on the Voice Wake-up function.

• Explore Now - Settings - Voice Wake-up


With Samsung Smart Remote, the following features are available except for voice recognition.

There is no response even if the voice entry button is pressed.

Try pairing the remote control with the TV.


During voice recognition, the heavy load message appears and the function does not work.

Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected.


I want to see weather information of the desired area.

Say with the area name included.


The voice commands do not work well.

They works in Bixby but not in Amazon Alexa.

Voice commands may differ between Bixby and Amazon Alexa.

Refer to the command examples for each voice assistant.

• Bixby: Explore Now

• Amazon Alexa: Settings - General - Voice - Amazon Alexa Settings


The TV is hot.

Watching TV for an extended period of time causes the panel to generate heat.

The heat from the panel is dissipated through internal vents running along the top of the TV.

The bottom, however, may feel hot to the touch after extended use.

Children watching TV need constant adult supervision to prevent them from touching the TV.

This heat, however, is not a defect and does not affect the TV's functionality.


The TV smells like plastic.

This smell is normal and will dissipate over time.


The settings are lost after 5 minutes or every time the TV is turned off.

If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes.

Change Usage Mode to Home Mode.

• Settings - General - System Manager - Usage Mode


The TV is tilted to the side.

Remove the base stand from the TV and reassemble it.


The stand is wobbly or crooked.

Refer to the Quick Setup Guide and make sure that the stand is assembled correctly.


PIP is not available.

PIP is available only when an external device is connected with an HDMI or Component cable.

Note that the function is unavailable when Smart Hub is active.


A POP (TV’s internal banner ad) appears on the screen.

Change Usage Mode to Home Mode.

• Settings - General - System Manager - Usage Mode


The TV is making a popping noise.

The expansion and contraction of the TV's outer casing may cause a popping noise.

This does not indicate a product malfunction.

The TV is safe to use.


The TV is making a humming noise.

Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.

Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements.

Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.


The software update over the Internet has failed.

Check the network connection status.

• Settings - General - Network - Network Status

If the TV is not connected to a network, connect it to a network.

The upgrade stops if you already have the latest software version.


The TV narrates the screen events in voice-over.

To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following:

• Press and hold the (Volume) button on your Samsung Smart Remote.

• Settings - General - Accessibility - Voice Guide Settings - Voice Guide


Diagnosing TV operational issues Troubleshooting

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings - Support - Device Care - Self Diagnosis - Try Now

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.


Cannot select Signal Information in Self Diagnosis.

Verify that the current channel is a digital channel.

Signal Information is only available for digital channels.

• Settings - Support - Device Care - Self Diagnosis - Signal Information


Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.

• Settings - Support - Device Care - Self Diagnosis - Reset Smart Hub


Reset picture

Resets current picture settings to the default settings.

• Settings - Picture - Expert Settings - Reset Picture


Reset sound

Resets current sound settings to the default settings.

• Settings - Sound - Expert Settings - Reset Sound

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Comments / Discussions

You must sign in to use this section.
Thomas (4/22/2020 5:27:59 PM):
How long do Samsung TVs last?
Sophie (4/22/2020 5:28:26 PM):

Today, most TVs, including Samsung TVs that have a reputation for reliability, have an estimated service life of 100,000 hours-if you watch 5 hours a day, the service life is about 55 years. The average lifetime of LEDs at maximum or near maximum brightness is 40,000 to 60,000 hours, or 4.5 to 6.8 years.

Damian (4/22/2020 5:26:22 PM):
Does a Samsung TV have a reset button?
Richard (4/22/2020 5:26:37 PM):

Press the "Power" button on the Samsung TV to turn it on. Point the remote control directly at the TV and hold down the "Exit" button for 12 seconds. Press the "Enter" button on the remote control to reset the TV. The unit will power itself off.

Elizabeth (4/22/2020 4:05:40 PM):
Why TV has sound but no picture?
Alexander (4/22/2020 4:06:04 PM):

1 – Unplug TV overnight. Plug back in and SOMETIMES it may work and fix your issue.
2 – Unplugging the TV and everything hooked to it, then plugging it back in may clear the problem.
3 – Be sure the TV is set to the correct input.

Sophia (4/22/2020 4:04:22 PM):
Can you fix a Samsung TV screen?
Amelia (4/22/2020 4:04:45 PM):

Yes, you can usually fix a flat screen TV. Whether you have a plasma, LED, OLED, HDR, HD or even LCD, TV repair pros can repair your TV. Screen problems: The TV is on but there is no picture.

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Is there an espresso machine that also makes coffee?

Is there an espresso machine that also makes coffee?

Coffee Maker / espresso machine Answers: 1 2

What is Err_blocked_by_client?

What is Err_blocked_by_client?

Windows / Chrome Answers: 1 3

How do you disinfect an epilator?

How do you disinfect an epilator?

Braun / Silk-epil 9 Flex Answers: 1 4

How often should you replace epilator head?

How often should you replace epilator head?

Braun / Silk-epil 9 Flex Answers: 1 9

How long does a Braun epilator take to charge?

How long does a Braun epilator take to charge?

Braun / Silk-epil 9 Flex Answers: 1 16

How do you keep your legs smooth after epilating?

How do you keep your legs smooth after epilating?

Braun / Silk-epil 9 Flex Answers: 1 4

Can I use coconut oil after epilating?

Can I use coconut oil after epilating?

Braun / Silk-epil 9 Flex Answers: 1 1

Should I Epilate with or against the grain?

Should I Epilate with or against the grain?

Braun / Silk-epil 9 Flex Answers: 1 8

Should I exfoliate before or after epilating?

Should I exfoliate before or after epilating?

Braun / Silk-epil 9 Flex Answers: 1 2

Why are my legs not smooth after epilating?

Why are my legs not smooth after epilating?

Braun / Silk-epil 9 Flex Answers: 1 7

Can you use soap with an epilator?

Can you use soap with an epilator?

Braun / Silk-epil 9 Flex Answers: 1 3

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