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Dell Poweredge R230 Troubleshootings

Date: 5/10/2020 3:45:36 PM
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Dell Poweredge R230 Troubleshooting system startup failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.For all other startup issues, note the system messages that appear on the screen.

Dell Poweredge R230Troubleshooting external connections

Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your system.

  • Compare the technical specification of the system with the external device to check the compatibility.
  • Check the external device functionality with some other similar system so that we are sure that the device is working fine.
  • Check any other similar external device with this system so that we are sure that the system port is working fine.

For any further queries contact, Global Technical Support

Dell Poweredge R230Troubleshooting the video subsystem

Prerequisites

NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled.Steps
  1. Check the cable connections (power and display) to the monitor.
  2. Check the video interface cabling from the system to the monitor.

Results: If the tests run successfully, the problem is not related to video hardware.

Next steps: If the tests fail, see the Getting help section.

Dell Poweredge R230Troubleshooting a USB device

Prerequisites

NOTE: Follow steps 1 to 5 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 6.

Steps

  1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.
  2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
  3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
  4. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
  5. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.If the problem is not resolved, proceed to step 6 to troubleshoot other USB devices attached to the system.If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.
  6. Turn off all attached USB devices, and disconnect them from the system.
  7. Restart the system.
  8. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.
  9. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the System board jumper setting section
  10. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
  11. Reconnect and turn on each USB device one at a time.
  12. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the device.

Next steps: If all troubleshooting fails, see the Getting help section.

Dell Poweredge R230Troubleshooting a serial input and output device

Prerequisites

Steps

  1. Turn off the system and any peripheral devices connected to the serial port.
  2. Swap the serial interface cable with a known working cable, and turn on the system and the I/O serial device.If the problem is resolved, replace the interface cable with a known working cable.
  3. Turn off the system and the I/O serial device, and swap the serial device with a compatible device.
  4. Turn on the system and the I/O serial device.

Next steps: If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting a NIC

Steps

  1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic tests.
  2. Restart the system and check for any system messages pertaining to the NIC controller.
  3. Check the appropriate indicator on the NIC connector: •If the link indicator does not glow, the cable connected might be disengaged. •If the activity indicator does not glow, the network driver files might be damaged or missing.Install or replace the drivers as necessary. For more information, see the NIC documentation. •Try another known good network cable. •If the problem persists, use another connector on the switch or hub.
  4. Ensure that the appropriate drivers are installed and the protocols are bound. For more information, see the NIC documentation.
  5. Enter System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen.
  6. Ensure that all the NICs, hubs, and switches on the network are set to the same data transmission speed and duplex. For more information, see the documentation for each network device.
  7. Ensure that all the NICs and switches on the network are set to the same data transmission speed and duplex. For more information, see the documentation for each network device.
  8. Ensure that all network cables are of the proper type and do not exceed the maximum length.

Next steps: If the problem persists, see the Getting help section

Dell Poweredge R230Troubleshooting a wet system

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

1.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2.Remove the system cover.

3.Remove the following components (if installed) from the system:

  • Power supply unit(s)
  • Optical drive
  • Hard drives
  • Hard drive backplane
  • USB memory key
  • Hard drive tray
  • Cooling shroud
  • Expansion card risers (if installed)
  • Expansion cards
  • Cooling fan assembly (if installed)
  • Cooling fan(s)
  • Memory modules
  • Processor(s) and heat sink(s)
  • System board

4.Let the system dry thoroughly for at least 24 hours.

5.Reinstall the components you removed in step 3 except the expansion cards.

6.Install the system cover.

7.Turn on the system and attached peripherals.If the problem persists, see the Getting help section.

8.If the system starts properly, turn off the system, and reinstall all the expansion cards that you removed.

9.Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.

Next steps: If the tests fail, see the Getting help section.

Dell Poweredge R230Troubleshooting a damaged system

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

1.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2.Remove the system cover.

3.Ensure that the following components are properly installed:

  • cooling shroud
  • expansion card risers (if installed)
  • expansion cards
  • power supply unit(s)
  • cooling fan assembly (if installed)
  • cooling fan(s)
  • processor(s) and heat sink(s)
  • memory modules
  • drive carriers or cage
  • drive backplane

4.Ensure that all cables are properly connected.

5.Install the system cover.

6.Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.

Next steps: If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting the system battery

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose the system configuration information. This situation is caused by a defective battery.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time set in System Setup, the problem may be caused by a software, rather than by a defective battery.

Steps

  1. Re-enter the time and date in System Setup.
  2. Turn off the system, and disconnect it from the electrical outlet for at least an hour.
  3. Reconnect the system to the electrical outlet, and turn on the system.
  4. Enter System Setup.If the date and time displayed in System Setup are not correct, check the System Error Log (SEL) for system battery messages.Next stepsIf the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting power supply units

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

The following sections provide information on troubleshooting power source and power supply units problems.

Dell Poweredge R230Troubleshooting power source problems

Steps

  1. Press the power button to ensure that your system is turned on. If the power indicator does not glow when the power button is pressed, press the power button firmly.
  2. Plug in another working power supply unit to ensure that the system board is not faulty.
  3. Ensure that no loose connections exist.For example, loose power cables.
  4. Ensure that the power source meets applicable standards.
  5. Ensure that there are no short circuits.
  6. Have a qualified electrician check the line voltage to ensure that it meets the needed specifications.

Results

NOTE: Some power supply units require 200-240V AC to deliver their rated capacity. For more information, see the system Technical Specifications section in the Installation and Service Manual available at www.dell.com/poweredgemanuals

Dell Poweredge R230Power supply unit problems

Steps

  1. Ensure that no loose connections exist.For example, loose power cables.
  2. Ensure that the power supply unit (PSU) handle or LED indicates that the PSU is working properly.For more information about PSU indicators, see the Power indicator codes section.
  3. If you have recently upgraded your system, ensure that the PSU has enough power to support the new system.
  4. If you have a redundant PSU configuration, ensure that both the PSUs are of the same type and wattage.You may have to upgrade to a higher wattage PSU.
  5. Ensure that you use only PSUs with the Extended Power Performance (EPP) label on the back.
  6. Reseat the PSU.
NOTE: After installing a PSU, allow several seconds for the system to recognize the PSU and determine if it is working properly.

If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting cooling problems

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Ensure that the following conditions exist:

  • System cover, cooling shroud, EMI filler panel, or back filler bracket is not removed.
  • Ambient temperature is not higher than the system specific ambient temperature.
  • External airflow is not obstructed.
  • A cooling fan is not removed or has not failed.
  • The expansion card installation guidelines have been followed.

Additional cooling can be added by one of the following methods:

From the iDRAC web GUI:

  1. Click Hardware > Fans > Setup.
  2. From the Fan Speed Offset drop-down list, select the cooling level that is required or set the minimum fan speed to a custom value.

From F2 System Setup:

  1. Select iDRAC Settings > Thermal, and set a higher fan speed from the fan speed offset or minimum fan speed.

From RACADM commands:

  1. Run the command racadm help system.thermalsettingsFor more information, see Integrated Dell Remote Access User’s Guide at www.dell.com/poweredgemanuals

Dell Poweredge R230Troubleshooting cooling fans

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: The fan number is referenced by the management software of the system. In the event of a problem with a particular fan, you can easily identify and replace it by noting down the fan numbers on the cooling fan assembly.
  1. Follow the safety guidelines listed in the Safety instructions section.
  2. Follow the procedure listed in the Before working inside your system section.

Steps

  1. Reseat the fan or the fan's power cable.
  2. Restart the system.

Next steps

  1. Follow the procedure listed in the After working inside your system section.
  2. If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting system memory

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

  1. If the system is operational, run the appropriate diagnostic test. See the Using system diagnostics section for the available diagnostic tests.If the diagnostic tests indicate a fault, follow the corrective actions provided by the diagnostic tests.
  2. If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least for 10 seconds, and then reconnect the system to the power source.
  3. Turn on the system and attached peripherals, and note the messages on the screen.If an error message is displayed indicating a fault with a specific memory module, go to step 12.
  4. Enter System Setup, and check the system memory setting. Make any changes to the memory settings, if needed.If the memory settings match the installed memory but the problem still persists, go to step 12.
  5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  6. Remove the system cover.
  7. Check the memory channels and ensure that they are populated correctly. NOTE: See the system event log or system messages for the location of the failed memory module. Reinstall the memory device.
  8. Reseat the memory modules in their sockets.
  9. Install the system cover.
  10. Enter System Setup and check the system memory setting.If the problem is not resolved, proceed with step 11.
  11. Remove the system cover.
  12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known working memory module.
  13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity.If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem.
  14. Install the system cover.
  15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system.
  16. If the memory problem persists, repeat step 12 through step 15 for each memory module installed.

Next steps: If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting an internal USB key

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

  1. Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen.
  2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  3. Remove the system cover.
  4. Locate the USB key and reseat it.
  5. Install the system cover.
  6. Turn on the system and attached peripherals, and check if the USB key is functioning.
  7. If the problem is not resolved, repeat step 2 and step 3.
  8. Insert a known working USB key.
  9. Install the system cover.

Next steps: If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting a micro SD card

Prerequisites

NOTE: Certain micro SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on, the micro SD card is not writable.

Steps

  1. Enter System Setup, and ensure that the Internal SD Card Port is enabled.
  2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  3. Remove the system cover.
  4. Replace the failed micro SD card with a new micro SD card.
  5. Install the system cover.
  6. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
  7. Enter System Setup, and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are set to the needed modes.Verify that the correct SD slot is set as Primary SD Card.
  8. Check if the micro SD card is functioning properly.
  9. If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card failure, the system prompts you to perform a rebuild.
NOTE: The rebuild is always sourced from the primary SD card to the secondary SD card.

Dell Poweredge R230Troubleshooting an optical drive

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

  1. Try using a different CD or DVD.
  2. If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port are enabled.
  3. Run the appropriate diagnostic test.
  4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  5. If installed, remove the bezel.
  6. Remove the system cover.
  7. Ensure that the interface cable is securely connected to the optical drive and to the controller.
  8. Ensure that a power cable is properly connected to the drive.
  9. Install the system cover.

Next steps: If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting a drive or SSD

Prerequisites

CAUTION: This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on the drive.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

1.Run the appropriate diagnostic test. See the Using system diagnostics section.Depending on the results of the diagnostics test, proceed as required through the following steps.

2.If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps:

  • Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
  • Ensure that the drives are configured correctly for the RAID array.
  • Take the drive offline and reseat the drive.
  • Exit the configuration utility and allow the system to boot to the operating system.

3.Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the operating system documentation.

4.Restart the system and enter the System Setup.

5.Verify that the controller is enabled and the drives are displayed in the System Setup.

Next steps: If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting a storage controller

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

NOTE: When troubleshooting a controller, see the documentation for your operating system and the controller.

1.Run the appropriate diagnostic test. See the Using system diagnostics section.

2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.Remove the system cover.

4.Verify that the installed expansion cards are compliant with the expansion card installation guidelines.

5.Ensure that each expansion card is firmly seated in its connector.

6.Install the system cover.

7.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

8.If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

9.Remove the system cover.

10.Remove all expansion cards installed in the system.

11.Install the system cover.

12.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

13.Run the appropriate diagnostic test. See the Using system diagnostics section.If the tests fail, see the Getting help section.

14.For each expansion card you removed in step 10, perform the following steps:

  • Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Remove the system cover.
  • Reinstall one of the expansion cards.
  • Install the system cover.
  • Run the appropriate diagnostic test. See the Using system diagnostics section.

If the problem persists, see the Getting help section.

Dell Poweredge R230Troubleshooting expansion cards

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and the expansion card.

Steps

1.Run the appropriate diagnostic test. See the Using system diagnostics section.

2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.Remove the system cover.

4.Ensure that each expansion card is firmly seated in its connector.

5.Install the system cover.

6.Turn on the system and attached peripherals.

7.If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

8.Remove the system cover.

9.Remove all expansion cards installed in the system.

10.Install the system cover.

11.Run the appropriate diagnostic test. See the Using system diagnostics section.

If the tests fail, see the Getting help section.

12.For each expansion card you removed in step 8, perform the following steps:

  • Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Remove the system cover.
  • Reinstall one of the expansion cards.
  • Install the system cover.
  • Run the appropriate diagnostic test. See the Using system diagnostics section.

Next steps: If the problem persists, see the Getting help section

Dell Poweredge R230Troubleshooting processors

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

  1. Run the appropriate diagnostics test. See the Using system diagnostics section.
  2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  3. Remove the system cover.
  4. Ensure that the processor and heat sink are properly installed.
  5. Install the system cover.
  6. Run the appropriate diagnostic test. See the Using system diagnostics section.
  7. If the problem persists, see the Getting help section.


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Comments / Discussions

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Sophie (5/10/2020 4:18:00 PM):
May I know Poweredge R230 Power specifications?
Expert (5/10/2020 4:19:47 PM):

Power rating per power supply unit (PSU)
250 W (Bronze) AC (100–240 V, 50/60 Hz, 4.0 A-2.0 A)
Heat dissipation: 1039 BTU/hr maximum (250 W PSU)
NOTE: Heat dissipation is calculated using the PSU wattage rating
Voltage
NOTE: This system is also designed to be connected to IT power systems with a phase-to-phase voltage not exceeding
230 V.100–240 V AC, autoranging, 50/60 Hz

Lily (5/10/2020 3:59:59 PM):
May i know Poweredge R230 Expansion bus specifications?
Expert (5/10/2020 4:01:19 PM):

PCIE_G3_X16
Slot 1: one half-height, half-length x16 link for processor 1
Slot 2: one full-height, half-length x16 link for processor 1
PCIE_G3_X8
Slot 1: one full-height, half-length x4 link for processor 1
Slot 2: one half-height, half-length x8 link for processor 1

Isabella (5/10/2020 3:52:03 PM):
Hi, May i know normal desktop RAM can support Dell PowerEdge R230 ?
DIMM,8GB, 2400, 1RX8, 8G, DDR4, EU
Thank you
Expert (5/10/2020 3:52:42 PM):

Yes, DDR4 slots supported but must be unbuffered DIMMs
Dell PowerEdge R230 Memory specifications
Architecture: 1600 MT/s, 1866 MT/s, 2133 MT/s, or 2400 MT/s DDR4 Unbuffered DIMMs
Support for advanced ECC or memory optimized operation
Memory module sockets: Four 288-pin sockets
Memory module capacities (UDIMM): 4 GB (single-rank), 8 GB (single- and dual-rank), 16 GB (single- and dual-rank)
Minimum RAM: 4 GB

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