If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.For all other startup issues, note the system messages that appear on the screen.
Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your system.
For any further queries contact, Global Technical Support
Prerequisites
NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled.Steps
Results: If the tests run successfully, the problem is not related to video hardware.
Next steps: If the tests fail, see the Getting help section.
Prerequisites
NOTE: Follow steps 1 to 5 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 6.
Steps
Next steps: If all troubleshooting fails, see the Getting help section.
Prerequisites
Steps
Next steps: If the problem persists, see the Getting help section.
Steps
Next steps: If the problem persists, see the Getting help section
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
1.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.Remove the system cover.
3.Remove the following components (if installed) from the system:
4.Let the system dry thoroughly for at least 24 hours.
5.Reinstall the components you removed in step 3 except the expansion cards.
6.Install the system cover.
7.Turn on the system and attached peripherals.If the problem persists, see the Getting help section.
8.If the system starts properly, turn off the system, and reinstall all the expansion cards that you removed.
9.Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
Next steps: If the tests fail, see the Getting help section.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
1.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2.Remove the system cover.
3.Ensure that the following components are properly installed:
4.Ensure that all cables are properly connected.
5.Install the system cover.
6.Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
Next steps: If the problem persists, see the Getting help section.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose the system configuration information. This situation is caused by a defective battery. NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time set in System Setup, the problem may be caused by a software, rather than by a defective battery.
Steps
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
The following sections provide information on troubleshooting power source and power supply units problems.
Steps
Results
NOTE: Some power supply units require 200-240V AC to deliver their rated capacity. For more information, see the system Technical Specifications section in the Installation and Service Manual available at www.dell.com/poweredgemanuals
Steps
NOTE: After installing a PSU, allow several seconds for the system to recognize the PSU and determine if it is working properly.
If the problem persists, see the Getting help section.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Ensure that the following conditions exist:
Additional cooling can be added by one of the following methods:
From the iDRAC web GUI:
From F2 System Setup:
From RACADM commands:
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: The fan number is referenced by the management software of the system. In the event of a problem with a particular fan, you can easily identify and replace it by noting down the fan numbers on the cooling fan assembly.
Steps
Next steps
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
Next steps: If the problem persists, see the Getting help section.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
Next steps: If the problem persists, see the Getting help section.
Prerequisites
NOTE: Certain micro SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on, the micro SD card is not writable.
Steps
NOTE: The rebuild is always sourced from the primary SD card to the secondary SD card.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
Next steps: If the problem persists, see the Getting help section.
Prerequisites
CAUTION: This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on the drive.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
1.Run the appropriate diagnostic test. See the Using system diagnostics section.Depending on the results of the diagnostics test, proceed as required through the following steps.
2.If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps:
3.Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the operating system documentation.
4.Restart the system and enter the System Setup.
5.Verify that the controller is enabled and the drives are displayed in the System Setup.
Next steps: If the problem persists, see the Getting help section.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: When troubleshooting a controller, see the documentation for your operating system and the controller.
1.Run the appropriate diagnostic test. See the Using system diagnostics section.
2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.Remove the system cover.
4.Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5.Ensure that each expansion card is firmly seated in its connector.
6.Install the system cover.
7.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8.If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9.Remove the system cover.
10.Remove all expansion cards installed in the system.
11.Install the system cover.
12.Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13.Run the appropriate diagnostic test. See the Using system diagnostics section.If the tests fail, see the Getting help section.
14.For each expansion card you removed in step 10, perform the following steps:
If the problem persists, see the Getting help section.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and the expansion card.
Steps
1.Run the appropriate diagnostic test. See the Using system diagnostics section.
2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.Remove the system cover.
4.Ensure that each expansion card is firmly seated in its connector.
5.Install the system cover.
6.Turn on the system and attached peripherals.
7.If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8.Remove the system cover.
9.Remove all expansion cards installed in the system.
10.Install the system cover.
11.Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
12.For each expansion card you removed in step 8, perform the following steps:
Next steps: If the problem persists, see the Getting help section
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
Ask me about:
Power rating per power supply unit (PSU)
250 W (Bronze) AC (100–240 V, 50/60 Hz, 4.0 A-2.0 A)
Heat dissipation: 1039 BTU/hr maximum (250 W PSU)
NOTE: Heat dissipation is calculated using the PSU wattage rating
Voltage
NOTE: This system is also designed to be connected to IT power systems with a phase-to-phase voltage not exceeding
230 V.100–240 V AC, autoranging, 50/60 Hz
PCIE_G3_X16
Slot 1: one half-height, half-length x16 link for processor 1
Slot 2: one full-height, half-length x16 link for processor 1
PCIE_G3_X8
Slot 1: one full-height, half-length x4 link for processor 1
Slot 2: one half-height, half-length x8 link for processor 1
Yes, DDR4 slots supported but must be unbuffered DIMMs
Dell PowerEdge R230 Memory specifications
Architecture: 1600 MT/s, 1866 MT/s, 2133 MT/s, or 2400 MT/s DDR4 Unbuffered DIMMs
Support for advanced ECC or memory optimized operation
Memory module sockets: Four 288-pin sockets
Memory module capacities (UDIMM): 4 GB (single-rank), 8 GB (single- and dual-rank), 16 GB (single- and dual-rank)
Minimum RAM: 4 GB
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