Why can't I use Bluetooth to transfer files to another device?

1. The user is unable to send files using Bluetooth.
2. The user is unable to receive files using Bluetooth.

• The distance between your phone and the other Bluetooth device may have exceeded the maximum operational range of Bluetooth devices (10 meters). In this case, move your phone closer to the Bluetooth device, and try again.
• The other Bluetooth device may not have responded to your file transfer request in time. You can try sending the request again and then remind the other party to confirm the transfer more quickly.
• Your phone is not paired with the Bluetooth device. In this case, first make sure that Bluetooth is enabled on both devices, and that both devices are visible to nearby Bluetooth devices (for laptops, check that the file receiving screen is displayed). Then send the file.
• Pair the two devices first, and then send the file.
• Check whether the other Bluetooth device supports the file format you are trying to send.
• If the other Bluetooth device supports the given file format, try sending the file again.

Note:

• iPhones can be paired with Huawei phones using Bluetooth, but do not support file transfer.
• The music app preinstalled in your Huawei phone does not support Bluetooth sharing. Therefore, you cannot share music downloaded within the app with other Bluetooth devices. Open the Files app, touch Local > Internal storage > Music, find the name of the song you want to share, and touch to share it with other Bluetooth devices.

Transfer Files Using Huawei Share