Why is the call quality poor when I use a Bluetooth headset or car kit?

HUAWEI MediaPad T5, Huawei MediaPad M5 10.8inch, Huawei MediaPad M5 8.4inch, MediaPad M5 Pro 10.8inch: Why is the call quality poor when I use a Bluetooth headset or car kit?

technician - Monday, July 1, 2019 306

Why is the call quality poor when I use a Bluetooth headset or car kit?
Applicable products: HUAWEI MediaPad T5, Huawei MediaPad M5 10.8inch, Huawei MediaPad M5 8.4inch, MediaPad M5 Pro 10.8inch

• Check that Wi-Fi is disabled on your Tablet. Bluetooth and Wi-Fi use the same frequency, which can cause interference.
• Check that your Tablet and Bluetooth headset are within range (10 m or 33 ft) to ensure a stable connection.
• Check that there are no obstacles or sources of interference between your Tablet and the Bluetooth device. In addition, check that you are in an area with good network reception.
• Try connecting another Tablet to your Bluetooth headset or car kit:
• If call quality is still poor, your Bluetooth headset or car kit may be faulty. Contact the device manufacturer for assistance.
• If call quality improves, your device may be faulty. Back up your data and take your device and purchase invoice to an authorized Huawei Customer Service Center for assistance.

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