Facing frequent Wi-Fi drops on Huawei Mate X?

Question

Facing frequent Wi-Fi drops on Huawei Mate X?

Experiencing frequent Wi-Fi drops on your Huawei Mate X? Find solutions to resolve this issue and improve your internet connectivity.

Subject: Huawei - Sub Subject: Unstable Wi-Fi connection on Huawei Mate X
Date: 12/17/2023 Status: SOLVED
3 answered / 2 voted, viewed icon

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score 68 · Accepted Answer

Facing frequent Wi-Fi drops on Huawei Mate X? Here's how to deal with it

Wi-Fi issues can be frustrating, especially when you're constantly experiencing drops in connection on your Huawei Mate X smartphone. However, there are steps you can take to troubleshoot and resolve these problems. Let's dive into some possible solutions:

1. Restart your device

Often, a simple restart can resolve temporary glitches or conflicts. Press and hold the power button on your Huawei Mate X until the power options appear, then select "Restart." Once your device restarts, check if the Wi-Fi connection stabilizes.

2. Check Wi-Fi signal strength

Weak Wi-Fi signals can lead to frequent drops in connection. Ensure that you are within range of your Wi-Fi router and that there are no physical barriers obstructing the signal. Move closer to the router and observe if the issue persists.

3. Forget and reconnect to Wi-Fi network

At times, the connection between your Huawei Mate X and the Wi-Fi network may become unstable. To fix this, go to the Settings menu, tap on "Wi-Fi," find your network in the list, and tap on the (i) icon next to it. Choose "Forget" to remove the network settings from your device. Then, reconnect to the network by tapping on it again and entering the password.

4. Reset network settings

If the above steps haven't resolved the Wi-Fi drops, you can try resetting your network settings. This will erase saved Wi-Fi networks, Bluetooth pairings, and other network-related preferences. Go to Settings, tap on "System & updates," followed by "Reset," and select "Reset network settings." Confirm your action and reconnect to your Wi-Fi network once the device restarts.

5. Update software

Keeping your Huawei Mate X updated with the latest software can fix existing bugs and introduce improvements that might address Wi-Fi connectivity issues. Check for software updates by going to Settings, tapping on "System & updates," then "Software update." If an update is available, download and install it.

6. Perform a factory reset

If all else fails, performing a factory reset may help resolve persistent Wi-Fi drops. However, note that a factory reset will erase all data on your device, so make sure to back up any important files before proceeding. To perform a factory reset, go to Settings, tap on "System & updates," then "Reset," and select "Factory data reset." Confirm your action and follow the on-screen instructions.

These troubleshooting steps should help you tackle frequent Wi-Fi drops on your Huawei Mate X. If the problem persists, consider contacting Huawei customer support for further assistance.

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Facing frequent Wi-Fi drops on Huawei Mate X?