Troubleshooting Wi-Fi Disconnections on Oppo A12s

Having a stable Wi-Fi connection is essential for most smartphone users, but at times, you may face disconnections or intermittent signal issues on your Oppo A12s. If you're experiencing such problems, don't worry! This article will guide you through some troubleshooting steps to help resolve Wi-Fi disconnection issues on your Oppo A12s.

Step 1: Check the Basics

Before diving into advanced troubleshooting, ensure that you have covered the basics:

• Make sure you are within range of your Wi-Fi network.
• Verify that your router is functioning correctly and other devices can connect to it without issues.
• Restart your Oppo A12s and the Wi-Fi router. Sometimes a simple restart can fix temporary glitches.

Step 2: Forget and Reconnect to Wi-Fi

If the basic checks didn't resolve the issue, try disconnecting and reconnecting to your Wi-Fi network:

1. Go to Settings on your Oppo A12s and select Wi-Fi.
2. Find the Wi-Fi network you are having trouble with and tap on it.
3. Click on 'Forget' to remove the network from your device's memory.
4. Restart your Oppo A12s and reconnect to the Wi-Fi network by entering the password again.

Step 3: Reset Network Settings

If the previous steps didn't fix the Wi-Fi disconnection issue, you can reset the network settings on your Oppo A12s:

1. Head to Settings and select Additional Settings.
2. Tap on 'Backup and Reset' and then 'Network settings reset'.
3. Confirm the action by clicking on 'Reset network settings'.
4. Your device will reboot, and the network settings will be reset to default.

Step 4: Update Software

Outdated software versions can sometimes cause Wi-Fi connectivity problems. To update your Oppo A12s software:

1. Go to Settings and select Software Updates.
2. Click on 'Download Updates Manually'.
3. If an update is available, proceed with the download and installation process.
4. Install the update and restart your device.

Step 5: Contact Customer Support

If you have followed all the steps above and are still experiencing Wi-Fi disconnection issues on your Oppo A12s, it's advisable to reach out to Oppo's customer support for further assistance. They may provide specific recommendations or arrange a repair if necessary.

Remember, troubleshooting steps can vary based on software versions and device settings, so it's always a good idea to check your user manual or visit the official Oppo support website for more customized troubleshooting guides.

By following these troubleshooting steps, you should be able to resolve most Wi-Fi disconnection issues on your Oppo A12s and enjoy uninterrupted internet connectivity once again.