HP Photosmart 420 series Printing Problems

HP Photosmart 420 series GoGo Photo Studio Printer: Printing Problems

Paper does not feed into the printer correctly.

Solution

• Make sure that the paper-width guide fits close to the edge of the paper without bending the paper.
• There may be too much paper loaded in the In tray. Remove some paper and try printing again.
• If sheets of photo paper stick together, try loading one sheet at a time.
• If you are using the printer in an extremely high- or low- humidity environment, insert the paper as far as it will go into the In tray, and load one sheet of photo paper at a time.
• If you are using photo paper that is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, use paper that is not curled. For information about proper storage and handling of photo paper, see Maintaining the Quality of Photo Paper.
• The paper may be too thin or too thick. Try using HP-designed photo paper. For more information, see Choosing the Best Paper for the Job.
• If you are using 10 x 30 cm (4 x 12 inches) photo paper for panoramic printing, do not load more than ten sheets in the In tray. Loading more than 10 sheets of this type of paper can cause paper feed problems.

The image printed at an angle or is off-center.

Solution

• The paper may not be loaded correctly. Reload the paper, making sure that the paper is correctly oriented in the In tray and that the paper-width guide fits close to the edge of the paper. For paper-loading instructions, see Loading Paper.
• The print cartridge may need to be aligned. For more information, see Aligning the Print Cartridge.

No page came out of the printer. (HP Photosmart 420 series GoGo Photo Studio Printer)

Solution

• The printer may need attention. Read the camera Image Display for instructions.
• The power may be off or there may be a loose connection. Make sure that the power is on and the power cord is securely connected. If you are using battery power, make sure the battery is correctly installed and charged properly.
• You may not have any paper in the In tray. Check that paper is loaded correctly in the In tray. For paper-loading instructions, see Loading Paper.
• The paper may have jammed while printing. See the following section for instructions on clearing a paper jam.

HP Photosmart 420 series GoGo Photo Studio Printer Printing Problems

The paper jammed while printing.

Solution

• Check the camera Image Display for instructions. To clear a paper jam, try the following solutions.
• If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
• If the paper did not come part way through the front of the printer, try removing it from the back of the printer: – Remove the paper from the In tray, then pull down on the In tray to open it fully to a horizontal position. – Gently pull the jammed paper to remove it from the back of the printer. – Lift the In tray up until it snaps back into paper-loading position.
• If you cannot grasp the edge of the jammed paper to remove it, try the following: – Turn off the printer. – If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. – If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. – Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.

Tip: If you experience paper jams while printing, try loading one sheet of photo paper at a time. Insert the paper as far as it will go into the In tray

A blank page came out of the printer.

Solution

• Check the ink-level icon on the camera Image Display. If the print cartridge is out of ink, replace it. For more information, see Inserting Print Cartridges.
• You may have begun printing and then cancelled the process. If you cancelled the process before the image started printing, the printer may have already loaded paper in preparation for printing. The next time you print, the printer will eject the blank page before starting the new printing project.

The printer ejects the paper when preparing to print.

Solution: Direct sunlight could be interfering with the operation of the automatic paper sensor. Move the printer out of direct sunlight. The printer also ejects paper if it detects that the paper has already been printed on.

Print quality is poor.

Solution

• The print cartridge may be running out of ink. Check the ink-level icon on the camera Image Display, and replace the cartridge if necessary. For more information, see Insert the cartridge:.
• You may have selected a low-resolution setting on the digital camera when you took the picture. For better results in the future, set the digital camera to a higher resolution.
• Make sure you are using the right type of photo paper for the project. Use HP-designed photo paper for best results. For more information, see Choosing the Best Paper for the Job.
• You may be printing on the wrong side of the paper. Make sure the paper is loaded with the side to be printed facing toward the front of the printer.
• The print cartridge may need to be cleaned. For more information, see Cleaning the Print Cartridge.
• The print cartridge may need to be aligned. For more information, see Aligning the Print Cartridge.

The images I marked for printing in the digital camera do not print.

Solution

Some PictBridge-certified digital cameras let you mark images for printing both in the camera's internal memory and on the memory card (DPOF). If you mark images in the internal memory, and then move images from the camera's internal memory to the memory card, the marks may not transfer. Mark images for printing after you transfer them from a digital camera's internal memory to the memory card. This is not true of the HP Photosmart GoGo Photo Studio camera.

Make sure you select Yes when you first dock the camera and are prompted about printing marked images.

Some commands in the menus are dimmed.

Solution

• You are trying to print a video clip. Video clip printing is not supported. Try printing another image.
• There are no images on the camera. Take some pictures and then try printing.
• The current image was captured on a different camera and then copied into the HP Photosmart 420 series GoGo Photo Studio camera internal memory or memory card. The print and red eyes removal options are disabled for these images.