How to fix CD ROM Drive Problems Desktops or Laptops?

See if CD drive is recognized by BIOS

To check if your CD drive is recognized byBIOS, do the following:

1. Restart your computer
2. On the startup, enter BIOS, by pressing the appropriate key (usually it’s DEL or F10)
3. When you enter BIOS, navigate to Storage tab, and then go to Device Configuration and press Enter
4. Look for your CD/DVD drive under Device Configuration subscreen

If you can’t find your disc drive under Device Configuration, than your problem is probably hardware-related, so you should contact the tech support, or consider getting a new CD/DVD drive.

But if your drive is detected by BIOS than the problem is software-related, so check some of the following solutions.

Use Device Manager to solve the problem

Once you determined that your disc drive is present in BIOS, and that the problem probably isn’t hardware-related, but your disc drive still doesn’t recognize discs, or it’s not show in theFile Explorer, perform a couple of actions in Device Manger, and maybe you’ll solve the problem:

1. Go to Search, type devicemanager and openDevice Manager
2. Find DVD/CD-ROM drives section and expand it
3. Update disc drive drivers
4. If drivers are up to date, next thing we’re going to try is to reinstall the disc drive. To uninstall DVD/CD drive, right click on it and go to Uninstall
5. When you uninstall the device, go to Action, and then to Scan for hardware changes
6. After the process is finished, your disc drive should appear in the Device Manager again

Can't find DVD drive Windows 10?

• Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.
• You might also want to check File and Folder options in File Explorer: press the blue file menu,select Change folder and Serach options select the View tab, is show empty drives selected?
• It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
• If it is an unknown device -post the General tab and the Details. On the Details tab, select Hardware IDs from the drop down box

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the manufacturer website

Where is CD drive on my Computer?

Playing aCDin Windows 1 Press the Eject button on your discdrive. This is typically located on the front plate of the discdrive, on the bottom-right.

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